Forms can have reminders, when they are enabled the user will get a push notification.
Last updated
May 23, 2022
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Your forms on Teamscope can have reminders. Each form can have one reminding logic and when set, all users within that study will get a push notification at the interval that you have defined.
Although users enter data without an internet connection, to get a reminder a participant must have an internet connection.
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Before setting reminders
Before you can configure reminders make sure that your study is set to Case management OFF.
The reason for this is that, for the moment, reminders only work when case management is disabled.
To switch case management off go to Web dashboard, then to Study settings and select OFF for Case management.
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How to configure reminders
After you set your study to case management OFFm, you can configure reminders on your forms.
To do this please go to Forms and select the form you wish to set reminders for.
Then, under Scheduled reminders click on Create:
From here you can set:
The type of reminder: Rolling or Custom.
Interval:Β Set time or Random
Ends: After how many occurrences should the reminder end.
Push notification: The text in the notification participants will see on their mobile device.
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Rolling vs. Custom reminders
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1. Rolling reminders
Rolling reminders are calendar-based and irrespective of the date when the user joined the study.
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Interval
This is the recurrence at which the reminder should be triggered. Can be every day or week. When selecting week you may specify what days of the week, for example: Monday and Friday.
You may also define a set time within the interval at which the reminder should trigger a notification or make it be random between a certain time range.
Examples:
Every day at 08:00 PM
Every Saturday and Sunday at 09:00 AM
Every day at a random time between 9:00 am and 6:00 pm
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Ends
The amount of intervals at which the reminder will stop. For example, if you set the interval to day and ends to 7, the participants will stop getting a reminder after seven days.
If you choose Never the reminder will never stop.
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2. Custom reminders
Custom reminders occur on set days and start counting from the moment the user loaded that form on their device for the first time.
Consider that days are zero-indexed. This means that the first day is represented by 0.
Custom reminders occur on set days and start counting from the moment the user loaded that form on their device for the first time.
β
Interval
The interval on custom reminders is always based on days. You may use commas to separate days, for example on days 1,2,10 and a dash to represent date ranges, for example on days 1-7.
You may also define a set time within the interval at which the reminder should trigger a notification or make the reminder be random between a defined time range.
Examples:
On days 0, 1 and 4 at 08:00 PM
On day 15 at 03:15 PM
On days 0, 1 and 2 at a random time between 9:00 am and 6:00 pm
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How to change the reminder time
Important: Since October 1, 2021 study participants can no longer make change to the reminder time. That means that as admin the time you specify for a reminder to be received will be the same for all participants.
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Minimising alert fatigue
Alert fatigue occurs when a user is interrupted too often with alarms or alerts and thus becomes desensitized to them, rendering them useless.Β
To address the risk of alert fatigue, the app will check if the user has used an expected form within that day. If the the user has already used that form within the interval and before the next reminder, then a push notification will not be triggered on that day, since it would be redundant or unnecessary.
The allows Teamscope to show the least amount of push notifications as possible to users.
β
Making changes after data collection has started
You can change the configuration of reminders after a study has began from the web dashboard. For example, you can change a reminder from rolling to custom or the amount of intervals that must go by for a reminding sequence to end.
After you have made a change, user will automatically get that change the next time they open the mobile app.
π¦ Although push notifications and data collection work offline, users will need an internet connection to get on their device any changes made to the reminding logic.
β
β
β
Limitations
No support for email or SMS notification, only push (mobile) notifications for now.
When a user changes device or uninstalls and reinstalls the app the sequence starts all over.
Your forms on Teamscope can have reminders. Each form can have one reminding logic and when set, all users within that study will get a push notification at the interval that you have defined.
Although users enter data without an internet connection, to get a reminder a participant must have an internet connection.
β
Before setting reminders
Before you can configure reminders make sure that your study is set to Case management OFF.
The reason for this is that, for the moment, reminders only work when case management is disabled.
To switch case management off go to Web dashboard, then to Study settings and select OFF for Case management.
β
How to configure reminders
After you set your study to case management OFFm, you can configure reminders on your forms.
To do this please go to Forms and select the form you wish to set reminders for.
Then, under Scheduled reminders click on Create:
From here you can set:
The type of reminder: Rolling or Custom.
Interval:Β Set time or Random
Ends: After how many occurrences should the reminder end.
Push notification: The text in the notification participants will see on their mobile device.
β
β
β
Rolling vs. Custom reminders
β
1. Rolling reminders
Rolling reminders are calendar-based and irrespective of the date when the user joined the study.
β
Interval
This is the recurrence at which the reminder should be triggered. Can be every day or week. When selecting week you may specify what days of the week, for example: Monday and Friday.
You may also define a set time within the interval at which the reminder should trigger a notification or make it be random between a certain time range.
Examples:
Every day at 08:00 PM
Every Saturday and Sunday at 09:00 AM
Every day at a random time between 9:00 am and 6:00 pm
β
Ends
The amount of intervals at which the reminder will stop. For example, if you set the interval to day and ends to 7, the participants will stop getting a reminder after seven days.
If you choose Never the reminder will never stop.
β
2. Custom reminders
Custom reminders occur on set days and start counting from the moment the user loaded that form on their device for the first time.
Consider that days are zero-indexed. This means that the first day is represented by 0.
Custom reminders occur on set days and start counting from the moment the user loaded that form on their device for the first time.
β
Interval
The interval on custom reminders is always based on days. You may use commas to separate days, for example on days 1,2,10 and a dash to represent date ranges, for example on days 1-7.
You may also define a set time within the interval at which the reminder should trigger a notification or make the reminder be random between a defined time range.
Examples:
On days 0, 1 and 4 at 08:00 PM
On day 15 at 03:15 PM
On days 0, 1 and 2 at a random time between 9:00 am and 6:00 pm
β
β
β
How to change the reminder time
Important: Since October 1, 2021 study participants can no longer make change to the reminder time. That means that as admin the time you specify for a reminder to be received will be the same for all participants.
β
β
Minimising alert fatigue
Alert fatigue occurs when a user is interrupted too often with alarms or alerts and thus becomes desensitized to them, rendering them useless.Β
To address the risk of alert fatigue, the app will check if the user has used an expected form within that day. If the the user has already used that form within the interval and before the next reminder, then a push notification will not be triggered on that day, since it would be redundant or unnecessary.
The allows Teamscope to show the least amount of push notifications as possible to users.
β
Making changes after data collection has started
You can change the configuration of reminders after a study has began from the web dashboard. For example, you can change a reminder from rolling to custom or the amount of intervals that must go by for a reminding sequence to end.
After you have made a change, user will automatically get that change the next time they open the mobile app.
π¦ Although push notifications and data collection work offline, users will need an internet connection to get on their device any changes made to the reminding logic.
β
β
β
Limitations
No support for email or SMS notification, only push (mobile) notifications for now.
When a user changes device or uninstalls and reinstalls the app the sequence starts all over.
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